FAQ
How It Works
FAQ
How does Bettarcar save me time and money?
Bettarcar is a modern alternative to traditional car ownership. We save you time and money through a highly efficient business model enabled by technology and data science. At every point, we work to extract value that can be passed on to you.
Select your car, trim, color and miles. Apply online in minutes. Get it as soon as tomorrow. No down payment. No hidden fees. No stacks of paperwork. No stress.
Unlike a lease, you’re not stuck in a long-term contract. And unlike an auto loan, you don’t have to worry about how much the car is worth at the end.
Better than a lease, better than a loan… waaay better.
Is there a down payment?
Nope! We believe you should be able to get a car without dipping into savings. The only amount due upfront is a refundable $200 Reservation Deposit which holds your car and is refunded once you take possession.
Why should I reserve a car in advance?
Cars are typically spoken for weeks in advance due to high demand. Reserve your car with a $200 Reservation Deposit. This deposit will be returned to you when you take possession of the car. It is fully refundable if you need to cancel because 1) your car is delayed more than 7 days from your confirmed pickup date, 2) your application is not approved, or 3) your monthly payment changes.
Is there a referral program?
Yes! And you don’t even need to be a customer to reap the rewards. Whenever a friend uses your referral code to get a car, you receive a $500 Amazon gift card. Your email address is your exclusive referral code. Tell friends and family to enter it in the promo code box at checkout.
The referral program does have a few rules:
-The gift card will be sent out within 30 days of when a referred customer takes possession of their vehicle
-Must be at least 18 years old to be eligible for the referral program
-Referral payouts may be subject to taxes – please check with your accountant or tax professional
-Bettarcar employees, their family members and affiliates are ineligible for the referral program
-There is no maximum to the number of customers you can refer
-Your referral code cannot be posted to a coupon or “promo” website (e.g., RetailMeNot or similar)
What is the Waitlist and why should I join it?
If there's a car you see on the website that you want, but isn't yet available, you can join the Waitlist to get notified when it's available. To join the waitlist, we just need your name, email, phone number, and the car(s) you're interested it. It costs nothing. Joining the Waitlist helps ensure you get the car you want while supplies last.
What is included in my monthly payment?
The monthly payments shown on the website are for the car only and do not include tax and any government fees.
Are the cars used or demos?
No. All cars are new when we purchase them. You’ll be its first customer.
What if I need to change cars or return it?
You can return your car with 30 days’ notice and a return fee after one year. After three years, you can return your car anytime with no return fee. Rules apply.
How does insurance work?
You can select any insurance carrier of your choosing. Prior to vehicle pickup, we'll need confirmation of your insurance policy with comprehensive and collision coverage, bodily injury liability of at least $100,000 per person/$300,000 per accident, and property damage liability of at least $50,000 per accident. If you have access to your online insurance account, this confirmation can be done in seconds.
Do you accept trade-ins?
Not at this time.
Can I eventually buy the car?
Yes. After a certain period of time, you can buy it for the current fair market value.
Application, Reservation, Pickup
What are the eligibility requirements?
To be eligible, you’ll need a minimum credit score of at least 600, a valid U.S. driver’s license, verifiable proof of income, and be at least 21 years old. Meeting these minimum eligibility requirements does not guarantee approval. Several factors will be evaluated.
Will my credit score affect my monthly payment?
Yes, payments are based on multiple factors, including credit score.
What documents and information do you need from me?
To get pre-approved, we just need some basic information and a photo of your driver’s license. No credit check will be done at this step. Once you’re pre-approved, we’ll reach out to finalize your application. Your information is kept secure and will never be sold.
When will my car be ready?
On each cars’ page, you’ll see an estimated availability date. This is the first date we estimate the car will be available to you. Your car will typically be ready for pickup within 1-3 days of placing your order. Please note that there are occasionally delays beyond our control that could change that date by a couple days. We’ll always contact you as soon as we think there’s any chance your availability date may change.
Can I cancel my reservation?
Yes, but the reservation deposit is only refundable if 1) your car is delayed more than 7 days from your confirmed pickup date, 2) your application is not approved or 3) your monthly payment changes.
Where do I pick up my car?
You’ll pick up your car at one of our nearby partner dealerships. All you need to do is show your driver’s license to confirm your identity, get your keys, and be on your way.
Warranty and Maintenance
Is my car covered under a full factory warranty?
Yes, all cars are covered under a full factory warranty. If there’s a covered issue with your car, it can be repaired at no cost to you.
What happens if my car is damaged or in an accident?
If you’re involved in an accident, first call 911, then contact your insurance company, then contact us. If your car sustains damage or excess wear & tear not covered by insurance, you’ll be charged the cost to repair plus an administrative fee (if applicable).
When do I schedule maintenance?
Your vehicle will typically notify you on the dashboard when it is time to have maintenance done. We can provide you with detail and timing for required service intervals as well as recommended service and maintenance centers in your area.
Is Roadside Assistance included?
Most cars automatically come with standard 24/7 roadside assistance. This includes towing, battery jump start, tire change, fuel delivery (varies by make) and lock-out service.
What if I drive more miles?
We recommend selecting a mileage tier that corresponds with your typical driving habits. The mileage overage fee is $0.20 per mile.
HAPPY CUSTOMERS
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$500 REFERRAL PROGRAM
Got friends? Like money?
Whenever a friend uses your referral code to get a car, you receive a $500 Amazon gift card. You don’t even need to be a customer to start collecting referral payouts. To get your referral code, contact us or text 855-605-8600.